We are looking for a dedicated and enthusiastic Customer & Sales Support Specialist to join our team at our headquarters, located at Semmelweisstrasse 3, 82152 Planegg, Germany.
Customer & Sales Support Specialist Responsibilities:
As a Customer & Sales Support Specialist, you will:
- Serve as the primary point of contact for metabion customers, providing exceptional support via email, chat, and phone.
- Address inquiries related to product availability, specifications, and usage, ensuring prompt and accurate follow-up.
- Manage the entire sales process, including validating inquiries, preparing quotations, processing orders, and ensuring their accurate and timely fulfillment. Collaborate with production, finance, and administration teams as needed.
- Build and maintain strong client relationships by understanding their short- and long-term needs and aligning them with metabion’s offerings.
- Monitor and contribute to the improvement of metabion’s sales-related KPIs, enhancing the efficiency of sales processes.
- Provide innovative solutions to customer challenges while driving revenue growth.
Full-time 40h / week
German and English
Customer & Sales Support Specialist (all genders)
Position requirements
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A Bachelor’s degree in biology, chemistry, or a related life science field, or equivalent directly-related experience (e.g., two years of relevant industry experience as a technical assistant or similar role equates to one year of college in a related major).
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Outstanding communication skills (both written and verbal) in German and English, with a keen eye for detail.
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A passion for working directly with customers and delivering exceptional service.
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A proactive, solution-oriented approach to challenges.
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Strong multitasking skills, with the capability to keep accurate records, follow instructions, and adhere to company policies.
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Proficiency in using computers and organizational tools, with a scientific mindset.
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The ability to work both independently and collaboratively as part of a team.
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Positive attitude to drive success.
Your benefits
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Comprehensive training for a successful start.
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Room for individual development.
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Varied tasks at a global market leader.
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Dynamic environment in a future-oriented and internationally active company.
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Company events, company health management, employee benefits.
About metabion
metabion is a biotechnology company with headquarters in Munich/Planegg. Founded at the end of 1997, the company is one of the world’s leading manufacturers of high-quality custom oligonucleotides. With its vast experience and innovative technologies, processes and methods, the company is a “boutique” and most complete custom oligo provider globally. We deliver to more than 80 countries around the world. ‘Best-in-class’ is our claim, supplying high-quality products and services adhering to the motto “quantity meets quality”. It all follows our vision to be the service provider of premium custom oligonucleotides. “Driving and supporting scientific progress and translating it into diagnostic and therapeutic solutions is our mission.”
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Wir suchen eine motivierte und teamorientierte Persönlichkeit, um unser Team zu verstärken. Diese Stelle bietet die Möglichkeit, in einem herausfordernden Umfeld zu arbeiten und einen wichtigen Beitrag zu leisten. Zusätzlich bieten wir ein umfassendes Training an, um Ihre Fähigkeiten weiter zu entwickeln. Der ideale Kandidat/die ideale Kandidatin verfügt über praktische Laborerfahrung und zeigt sich flexibel in der Bewältigung täglicher Aufgaben.
Wir sind ständig auf der Suche nach neuen Talenten und freuen uns auch über Initiativbewerbungen.
Darum geht es konkret:
Einsatz im Bereich der Synthese und/oder im Downstream-Prozess der Nukleinsäureherstellung nach einem umfassenden Qualifizierungsprogramm.
- Synthese: Sie werden Expertise in der Bedienung und Überwachung verschiedener Synthesegeräte erlangen. Ihre Verantwortung umfasst die Auswahl der optimalen Synthesestrategien für die Herstellung hoch effizienter Primer für PCR-Anwendungen sowie hochkomplexer Moleküle für innovative Forschungs- und diagnostische Umgebungen.
- Downstream-Prozess: Ihre Tätigkeiten beinhalten die Aufreinigung mittels Chromatographie-Anlagen sowie die Quantifizierung und Abfüllung der Moleküle durch unterschiedliche Pipettier-Technologien. Ein Schwerpunkt liegt dabei auf der termingerechten Koordination der Prozesse sowie der frühzeitigen Erkennung von nicht optimal laufenden Produktionsabläufen, um deren Effizienz zu maximieren.
- Arbeiten im regulierten Bereich gemäß der Normen DIN ISO-9001 / 13485 (Medizinprodukte) und den Anforderungen der Guten Herstellungspraxis (GMP)
