How can I modify or cancel my order?
Please note, that for custom made products an order/item cancellation or modification free of charge is only granted within a grace period of 30 minutes from the air date of this confirmation in order to guarantee fast delivery times.
For "off-the-shelf" products, cancellation/modification of orders/items is also accepted within a grace period of 30 minutes from the air date of the respective order confirmation.
Later cancellations/modifications are principally non-refundable, however a partial refund might be possible depending on the status of order processing. We will inform you accordingly.
If you've ordered via e-mail, you can send us an e-mail to firstname.lastname@example.org with the subject "cancel N230502-079".
Please send any other questions or requests to our customerservice at email@example.com.