How can I modify or cancel my order?

Please note, that for custom made products an order/item cancellation or modification free of charge is only granted within a grace period of 30 minutes from the air date of this confirmation in order to guarantee fast delivery times.

For "off-the-shelf" products, cancellation/modification of orders/items is also accepted within a grace period of 30 minutes from the air date of the respective order confirmation.

Later cancellations/modifications are principally non-refundable, however a partial refund might be possible depending on the status of order processing. We will inform you accordingly.

Any cancellation/modification of an order needs to be notified in writing. If you've ordered via our Web Ordering Portal, you can cancel by visiting your order history.

If you've ordered via e-mail, you can send us an e-mail to cancellationnotification@mymetabion.com with the subject "cancel N230502-079".

Please send any other questions or requests to our customerservice at customerservice@mymetabion.com.